How Are Decisions Made?
Owners
The highest authority within the community. They participate in community meetings and vote on the most important matters.
Committee / Vocales
Makes decisions on day-to-day matters and minor expenditures. Passes proposals and recommendations to the owners.
President
Represents the community, oversees the implementation of decisions made by the committee and owners, and works closely with the administrator.
Administrator / INMHO
Manages the community on a day-to-day basis and implements decisions made by the committee and owners.
Who Is Responsible for What?
Administrator / INMHO
- Day-to-day management of the community
- Handling reports and maintenance issues
- Accounting and financial administration
- Collection of community fees
- Organising maintenance and repairs
- Liaising with contractors
- Keeping community records and documentation
President
- Representing the community externally
- Supervising the implementation of decisions
- Working with the administrator
- Convening community meetings
- Ensuring the proper functioning of the community
Committee / Vocales
- Making decisions on day-to-day matters
- Monitoring the condition of the community
- Communicating residents' concerns and needs
- Working with the president and administrator
- Making recommendations regarding community maintenance
Owners
- Attending community meetings
- Voting on major matters
- Approving the budget
- Electing the president and committee
- Appointing or replacing the administrator
- Approving investments and renovation projects
Security
- Receiving reports of breakdowns and technical issues
- Immediately forwarding reports to the appropriate persons
- Monitoring the community and maintaining security
- Providing assistance in emergency situations
- Issuing and checking access wristbands
Access Wristbands
Security issues access wristbands to owners and tenants after the administrator has confirmed that there are no outstanding community fees and the wristbands have been delivered to the security office.
Who Should You Contact?
Technical Breakdowns and Maintenance Issues
e.g. lift/elevator, gate, lighting, leak in common areas
or
INMHO
Community Fees and Payments
balance, arrears, payments, questions about community fees
Community Documents
minutes, rules, documentation, administrative information
Suggestions and Ideas for the Community
gardens, swimming pools, improvements, new projects
Complaint About the Community or Administration
organisational issues, matters requiring intervention
Major Renovations and Investments
upgrades, new installations, major projects
Access Wristbands
Security issues access wristbands to owners and tenants. The administrator must first confirm that there are no outstanding community fees, and the wristbands must be delivered to the security office.
+
INMHO
Frequently Asked Questions
Where can I submit a complaint about the administration?
Contact the community president or a committee member and ask for your complaint to be forwarded to the president.
Can the committee make decisions independently?
Yes, on day-to-day matters and minor expenditures within the budget approved by the owners.
Who decides on major expenditures?
The owners during community meetings. Major investments require approval in accordance with applicable law.
How can I submit a proposal for the community?
Submit your proposal to a committee member or the president. If necessary, it may be presented to the owners.